SMS Consent

How UpMySalon handles SMS opt-in for review and appointment notifications sent on behalf of salons and beauty businesses.

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How Businesses Opt In

Business owners and staff receive SMS alerts for new bookings, missed calls, review activity, and handoff requests via UpMySalon.

Opt-in occurs when a business owner checks the SMS consent option during account setup or activation. By opting in, the owner agrees to receive transactional SMS notifications related to their UpMySalon account.

How Customers Opt In

When a customer contacts or visits a business served by UpMySalon, the business (through UpMySalon) may send review requests, booking confirmations, or follow-up links by SMS.

By verbally agreeing, providing their phone number during a call or booking interaction, or otherwise consenting at the point of service, the customer consents to receive SMS from that business via UpMySalon.

Types of Messages

Messages sent through UpMySalon include:

• Review request messages after a customer visit
• Appointment request and booking confirmations
• Booking links sent by SMS
• Appointment reminders
• Reschedule and cancellation confirmations
• Missed-call follow-up notifications
• Business owner alerts and handoff notifications

What We Do Not Send

UpMySalon does not use SMS for cold outreach, unsolicited marketing, purchased contact lists, or third-party promotional content.

Message Frequency

Message frequency varies based on customer activity and business settings. Owners may receive multiple alerts per day during busy periods.

Opt Out

Reply STOP to any message to opt out immediately. Reply HELP for support information.

Rates

Message and data rates may apply depending on your mobile carrier plan.

Contact

For questions about SMS communications, contact support@upmysalon.com.